Submitting a Helpdesk Request is a very straightforward process.
STEP 1 SIGN IN
In order to submit a Helpdesk Request, you must be signed in to your OMSD Google Account. If you are not already signed in, click the "Sign in" link. If you are already signed in (your name is displayed instead of the "Sing in" link) you may proceed to STEP 2.
The standard Google sign in form will appear. Sign in with your OMSD email and password.
STEP 2 SUBMIT A REQUEST
Once you are signed in, you may submit a Helpdesk request by clicking the "Submit a request" link.
Fill in the Request form as needed:
Type of Request - Select the Type of Request you are submitting:
- Account: Email, Login, Q Access, etc.
- Peripheral: Printer, Mouse, Doc Cam, etc.
- A/V: Projector, Smartboard, Room Setup
- Software: Instructional, Office, Q, etc.
- All Other: Network, Phone, etc.
Certain types of requests require additional information such as Room or Computer ID. Please fill these in to the best of your ability.
All requests require "Details" about the request. Please include as many details as possible to help us help you.
When you are finished filling in the request form, click "Submit" to submit your Helpdesk Request.